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PACS Analyst - Beacon Health System at Beacon Health System (South Bend, IN)
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TOPIC: PACS Analyst - Beacon Health System at Beacon Health System (South Bend, IN)

PACS Analyst - Beacon Health System at Beacon Health System (South Bend, IN) 1 year, 5 months ago #18019

JOB SUMMARY Reports to the PACS Administrator and monitors the daily function of the film/image areas and PACS worklist. Interacts with physicians and associates to locate images and/or reports. MISSION &

VISION Mission:
To enhance the physical, mental and emotional well-being of the communities we serve as the community’s provider of outstanding quality, superior value and comprehensive health care services.

Vision:
Our vision is to achieve:
* Innovative health care and well-being services of the highest quality at the greatest value
* Easy access and convenience
* Outstanding patient experiences
* Ongoing education involving physicians, patients and the community JOB SPECIFICATIONS Education and Experience The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent. A minimum of one year of medical office or imaging experience, as it relates to radiology, is required. Must understand basic anatomy, radiology terminology, and have computer skills. Experience in a radiology environment is preferred. Knowledge & Skills
1. Requires the skills necessary to use anatomy and radiology terminology; and the knowledge of medical abbreviations and their meanings.
2. Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with a wide range of internal and external contacts.
3. Requires proficient computer skills to complete work assignments accurately and in a reasonable amount of time.
4. Requires the ability to use good judgment to make proper decisions using Beacon and departmental policies and procedures as a guide.
5. Requires the effective phone usage skills necessary to process and relay information accurately.
6. Working knowledge of Beacon standard software packages preferred.
7. Training and presentation skills.
8. Ability to manage multiple projects simultaneously.
9. Technical computer troubleshooting skills.
10. Must be detailed-oriented, have good communications and inter-personal skills, and display strong team member skills.
11. Understanding of testing and quality control. Working Conditions
* Works in an office environment with some possible mental/visual fatigue. Physical Demands
* Requires the physical ability and stamina to perform the essential functions of the position. ESSENTIAL JOB DUTIES The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.
1.

PACS Analyst Duties:

* Assists in PACS workstation troubleshooting and downtime processes.
* Ensures database integrity by assisting in quality control of digital patient data.
* Working with HIM to clean up duplicate patients.
* Provides support to all Radiology staff as a resource for PACS workstation troubleshooting.
* Functions as support person for PC /network applications in Radiology, getting users in contact with the Help Desk.
* Notifies PACS Administrator, PACS vendors and/or PACS team members of systems errors.
* Provides assistance to departments outside of Radiology with regards to image viewing stations and PACS related software.
* Assists PACS Administrator with the verifications and validation on all upgrades, keeping detailed records of testing completed and any issues that arise.
* Identifies software/hardware support issues to ensure effective and timely resolutions, notifying PACS Administrator.
* Researches reported/discovered problems thoroughly before resolutions is implemented to assure that problems are concluded effectively without adverse effects on other data, software or users.
* Prioritizes problems/work for effective and timely resolutions.
* Using various computer software and equipment pertinent to Radiology Support Services.
* Assisting physicians and team members on the use of workstations and web based products.
* Providing routine information to other department personnel.
* Maintaining and building effective working relationships with internal and external contacts.
* Performing duties in accordance with department policies, procedures, and operations.
2.

End User Training:

* Trains physicians/associates/Radiologist on all PACS related software. (all physicians at orientation to Beacon).
* Oversees all clerical staff's yearly certifications (Mammography and Radiology).
* Helps to design training tools for systems to address any training needs, updated as needed.
* Gets training from PACS Administrator on new applications and is able to function as a train the trainer for other staff.
* Keeps all upgrades and Imaging system documentation up to date for installs and upgrades.
3. Contribute to the overall effectiveness of the department:
* Completes other job-related duties and projects assigned by PACS Administrator, Imaging Manager or Radiology Directors. STANDARDS OF BEHAVIOR Patient/Customer Centered
* Anticipates and takes proactive steps to ensure customer’s needs are met
* Places courtesy and service above routine and goes beyond customer expectations
* Keeps patient/work environment neat and clean
* Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible Respect
* Keeps others well informed
* Practices active listening
* Develops and maintains positive working relationships
* Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
* Seeks to understand patient's experience Integrity
* Demonstrates integrity and strong business ethics
* Utilizes time and resources in a prudent manner
* Strives to continually improve department processes and services
* Projects professional image through enthusiasm towards work, behavior and appearance Compassion
* Demonstrates Beacon values verbally and through actions
* Displays and exhibits caring behaviors with each interaction
* Demonstrates self-awareness and sensitivity to the perceptions of others
* Listens carefully to input and concerns and takes appropriate action
* Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions Trust
* Maintains confidentiality at all times
* Fosters a sense of trust and collaboration among associates
* Verbal and written communications are clear and effective
* Responds to change in a positive manner ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BC LS (C PR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as

The Beacon Way:

* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.

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