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PACS Application Consultant at Cerner (Lowell, MA)
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TOPIC: PACS Application Consultant at Cerner (Lowell, MA)

PACS Application Consultant at Cerner (Lowell, MA) 1 year, 7 months ago #18023

Cerner's ITWorks organization focuses on workforce alignment by partnering with clients to optimize resources to increase effectiveness and reduce costs.   With a broad portfolio of services from entire IT department management and strategy to standalone IT help desk services; Cerner ITWorks is a growing and dynamic business unit. Cerner ITWorks provides expertise and support to maximize client's investments in IT solutions, infrastructure and operational effectiveness and efficiencies. Cerner ITWorks is in need of talented healthcare IT professionals with a commitment to improving healthcare.
The PACS Application Consultant manages the impact of the Radiology Department's technology to optimize clinical work processes. The PACS Application Consultant analyzes business and client processes to integrate and align applications to Cerner standards and client’s needs. They resolve customer concerns raised during installation, operation, maintenance, or product application, along with compatibility matters. The PACS Application Consultant must have expertise in diagnosing system and technical problems and coordinating the appropriate additional resources to determine and deliver resolution


Responsibilities:

•Provides maintenance of user accounts for all assigned applications

•Manages and monitors the integration and list of scans and other study-related items between PACS and the Radiology Information System (RIS)

•Responsible for the day-to-day technical administration of the PACS, RIS, MRS, and other

•Radiology surround applications. Diagnoses, analyzes, and troubleshoots technical problems to resolve issues

•Serves as Radiology Subject Matter Expert (SME) on project teams

•Collaborates with leadership and stakeholders on an ongoing basis

•Leads PACS, RIS and other Radiology systems build activities (e.g., implementations, upgrades, enhancements, patches); works with Applications Manager to develop time lines; requests resources and ensures completion of tasks by established deadlines

•Develops PACS, RIS and other Radiology systems build documentation and workflows; develops training plans for staff; leads training initiatives

•Seeks and documents feedback from key end users of Radiology Systems. Provides input to committees and vendors as needed or requested

•Monitors support tickets and escalates to appropriate internal and external resource(s) as needed

•Participates in calls/meetings with vendors to evaluate and prioritize tickets

•Stays abreast of the vendor’s road map for patch/version releases, industry trends, and internal requirements related to an assigned application’s use and documentation

•Collaborates with the Applications Manager and others (e.g., IT Operations Director, IT Project Manager, CIO, and Radiology leadership) to ensure efficient and effective road map planning and to evaluate opportunities for application enhancements

•Projects Manager, CIO, and Radiology leadership) to ensure efficient and effective road map planning and to evaluate opportunities for application enhancements

•Performs other responsibilities as needed


Desired Skills:

•Attention to detail

•Demonstrated ability to work within a team environment and with diverse groups and difficult clients

•Good communication skills; written and verbal

•Ability to learn and apply new skills and concepts quickly

•Ability to work on multiple projects simultaneously

•Ability to sit and view computer monitors or other monitoring devices for a prolonged period of time

•Prolonged use of a computer and basic computer skills, including Microsoft Office suite


Basic Qualifications:

•Associate’s Degree required or equivalent experience

•5+ years of experience in healthcare, sciences, or information systems; with emphasis in information systems

•Ability to work on a flexible schedule and overtime and/or irregular hours when needed

•Travel up to 10%

•Must reside in or be willing to relocate to the greater Lowell, MA metro area


Preferred Qualifications:

•5+ years of experience with database tools, application development, or health information standards



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